Terms & Conditions

This website is managed by Ubelou AB (hereinafter referred to as Ube Lou or we). Following terms apply to all users of ubelou.com. The terms are valid for all future transactions between you and ubelou.com. These terms and conditions apply to sales of jewellery or other products by Ube Lou to private individuals. Ubelou.com is directed exclusively to private individuals. Ube Lou reserve the right to revise these terms and conditions. Parental or guardian consent is required for customers under the age of 18.
The terms of use are compiled in accordance with Swedish law and the Swedish courts will have exclusive jurisdiction.

Find your size

The easiest way to find your size is to ask your local jeweler or use an existing ring as reference.

Use our size guide to convert your information to Ube Lou sizes.

All measurements are approximate. Please have average sizing in mind and note that minor differences may occure.

Shipping

Ube Lou offer free shipping worldwide.

Your order will be dispatched within 1-2 workdays from the time you place your order. When your order is dispatched, you will receive a shipping confirmation by e-mail.

Swedish orders will be delivered within 2-3 days from the day you received your shipping confirmation. International orders will be delivered within 5-10 days from the day you received your shipping confirmation. Note that orders are not shipped or delivered on weekends and holidays.

If the package is not picked up by the customer and it incurred costs as a result of this, the customer is liable for the additional costs and will be charged all costs and expenses associated with the return shipment.

Returns

Ube Lou wants you to be completely happy with your order. If you are not satisfied, we will gladly accept items for exchange or refund within 14 days. Send an email to help@ubelou.com to receive your return information.

When returning a product, you are obliged to keep the product in the same condition as when delivered. You must not have used the product, however you have the right to investigate the condition the product was in when delivered. All original packaging shall be returned with the product without having been tampered with. The product does not qualify for the return policy if it is damaged or harmed while being in the customer’s care.

All refunds will be issued to the original form of payment. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Payment

Ube Lou supports payments with the major credit card providers and PayPal.

Customs

Upon delivery, the customer is obliged to pay any customs duties and other taxes, when applicable. Customs regulations vary from country to country, the customer should contact the local customs office for further information.

Disclaimer

Ube Lou cannot guarantee that all items displayed at ubelou.com are in stock by the time of your order. In case an item of your order is out of stock, we will contact you by phone or e-mail. Ube Lou cannot guarantee that the content of ubelou.com is at all time free of inaccuracies or typographical errors, and up-to-date. Ube Lou is allowed to, at any time, change the site’s content and items available in the product range. Errors may occur, even though Ube Lou always strive to display the correct texts, images and pricing on the site and web shop. In case of you being charged the wrong amount when shopping from ubelou.com, we will give you the option of placing a new order with the correct price or cancelling your order. If we cannot get in touch with you, we will cancel your order automatically. Ube Lou cannot be held responsible for any damage caused from using the site or from not being able to use the site. A problem-free, uninterrupted and secure access to the site cannot be guaranteed by Ube Lou.

All intellectual property rights, such as trademarks and copyright, on the site and in the material published on it are owned by or licensed to Ube Lou and its affiliates. You are authorized to use this material only for personal, non-commercial purposes. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Ube Lou. You may not modify the material in anyway, without the prior written permission of the copyright owner. For press inquiries, please visit our email us hello@ubelou.com.

We have the right to assert force majeure in the event of war, warlike event, civil war, revolution, government sanction, strike, lockout, blockade, natural disaster or the like. This means that the agreement will not need to be fulfilled in part or in full. Should this, contrary to expectation, occur, we would attempt to notify you. Under such circumstances, Ube Lou will attempt to resolve all issues in a timely manner.

Cookies are used in order to improve your experience of the site. In addition to use for statistical purposes, cookies identifies your computer and allows the site to recall your personal settings. By browsing ubelou.com you consent to the use of cookies.

These terms and conditions were last updated December 2016.